COMPLAINTS POLICY

Call 0800 068 9282

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below. We will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of any works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible in order that we can rectify any problems as soon as possible.

OUR PROCEDURE

Call us on: 0800 136658
Or write to us at: Blockbusters Contracts Ltd
The Old Barn
Ranscombe Lane
Glynde
East Sussex
BN8 6AA
Or email us at: info@blockbusters.co.uk

We aim to respond within 2 days of receiving a complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

Contact the team