About Us

To provide Drainage & Plumbing solutions that exceed customer expectations.
Our ‘CLEAR’ Customer Care Ethos

  •     Communicating
  •     Listening
  •     Exceeding expectations
  •     Acting positively in all situations
  •     Respecting customers and colleagues

BlockBusters Brand Values

Our Values are based on our ‘TREAT’ philosphy

  • Trust – build trust with our customers
  • Respect customers and colleagues
  • Exceptional customer service
  • Add value to our services and industry
  • To innovate

Testimonials

Mr Cates from Peacehaven said ‘Plumber  was polite, courteous and very quick.  Very happy with the service.’

Mr Dougan from Portslade said ‘This was a first class service, we would use Blockbusters again.  Excellent engineer.’

Mr Broadhurst from Sevenoaks said ‘Paul did an excellent job for us.  He was a nice chap.  We have used Blockbusters twice before and always very happy with the service’

Mr Green from Aldershot said ‘Work was carried out efficiently and effectively and we are really pleased with the result’

Mr Alabastar from St Leonards said ‘Really like the man who came round, was very impressed with his knowledge, and he was very professional, pleasant and polite.’

Corporate Social Responsibility

To demonstrate our commitment to people and the environment we have developed our own CSR.  Our key areas of focus are:

  • Monitoring and increasing performance in labour rights and welfare
  • Providing a comprehensive training and development scheme for our staff
  • Compliance with our Environmental Policy, striving for continuous improvement
  • Reduction of our carbon footprint
  • Improving sustainability
  • Delivering our charitable and community initiatives
  • Assessing the ethics and safety procedures of all suppliers and subcontractors

Accreditations

We are ISO 9001 approved which is a Quality Management System. (This ensures we meet the needs of the task involved whilst also meeting Statutory and Regulatory requirements related to the services we provide.  In particular 9001 ensures that we document all information and records are kept for future reference)

We are ISO 14001 approved which is an Environmental Management System (This ensures that all documentation is in place regarding any environmental aspect and also ensures that any works that are carried out are completed in compliance with any environmental regulations set down)

Which? Trusted Trader (Which is a recognised emblem for providing unbiased advice on products or services.  Which? have gone to great lengths to ensure that any tradesman approved or recommended by them is rigorously vetted and complies with the high standards set.)

We are Trading Standards approved (under the Buy With Confidence Scheme which ensures that tradesmen attending any property provide good service at a reasonable cost and are regulated by Trading Standards).

We are Checkatrade approved (At Checkatrade you can review any reviews that have been logged about the quality of the workmanship completed by us which is updated on a weekly basis and again is rigorously vetted by Check a Trade.com to ensure the customer has a fair view on the tradesman they may be using.

We are CHAS approved (Contractors Health and Safety which is a requirement of most County Councils to ensure tradesman are safe on site)

We are SafeContractor approved (Confirmation of Contractors Health and Safety which is used by a number of commercial organizations to ensure that contractors are regulated)

We are a Water Industry Approved Plumbing Company (this ensures our plumbers are covered by the WIAPS scheme and confirmation that our engineers are trained)

We are a registered plumbing company with CIPHE (Chartered Institute of Plumbing and Heating Engineers)

We are Constructionline approved (this is a UK Government Certification service which ensure we are regulated and a number of commercial organizations use this database to ensure the companies they use are bonafide contractors).

VAT number:  723 4029 6

2